FAQ

Frequently asked questions

How do I make a booking?+

  • Choose either Hotel, Transfers or Tours tab just below the SuperTravel.my logo on the home page.
  • Then simply fill up the details of your requirement and click "Search Now". You will be presented with a list of Hotels, Transfers or Tours.
  • Select your desired item and click book now.
  • Fill up your personal details and payment details.
  • Once done click Book.
You will be sent a confirmation email regarding your booking. If you have further queries please contact our team at booking@supertravel.com.

How can I make payments ?+

You may pay using MasterCard, Visa, Maybank2U,CIMB Clicks or Hong Leong Bank Connect. Our site is highly secure and we work closely with the banks to ensure highest security standards.

What is the Promo Code?+

From time to time we give out special promotion codes with extra discounts over our already very low rates. Sign up to our mailing list to receive this Secret Deals on our main page.

Can I cancel or change my booking?+

Cancellations or changes are subject to the hotel, transfer or tour terms and conditions. You will notice a cancellation policy during the booking process. Some hotels charge up to 100% cancellation policy. Others do not have cancellation policies. For any cancellations or changes please get in touch with our booking department at booking@supertravel.com

How will I get refunded?+

After the confirmation of the cancellation procedure, our finance department will process the necessary refunds and will get in touch with you at the soonest possible time.

How do I check in to the hotel?+

Your confirmation email is a valid document to use during the check in at the hotel. Aside to that, some hotels may also send you an additional confirmation order via email. Please print and retain all emails sent by SuperTravel and/or the hotel.

What if I do not receive any email?+

It is highly unlikely that you will not receive any emails. Should it happen for any reason, please contact our team at booking@supertravel.com

I have another question not already answered.+

Please direct your queries from our friendly representatives found in Contact us page